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Online Shopping Policy

Details of the products available for purchase (including their price) are set out on Herbal Senses Online Retail. Herbal Senses takes all reasonable care to ensure that all details, descriptions and prices of products appearing on the Herbal Senses Online Retail are correct at the time when the relevant information is placed onto the Herbal Senses Online Retail. Although every effort is made to keep Herbal Senses Online Retail as up-to-date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Purchasing of Herbal Senses and Tanamera Products

Eligibility to order criteria:

You may only purchase products:

  1. Available for sale and details of which appear on the Herbal Senses Online Retail;

  2. For personal use, either by yourself or by your intended recipient(s) of the products Herbal Senses reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Herbal Senses.



  1. Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.

  2. Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Payment can be made via Online Transfer & Credit Card.

  3. Herbal Senses  will E-mail you to confirm your successful product order has been received.

  4. We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Herbal Senses only upon those products being dispatched to you, as detailed in the dispatch confirmation E-mail.


Damaged or Faulty Products and Incorrect Goods Received

Complaints or disputes accompanied with photographic evidence can be submitted in writing to or

by whatsapp +852 9721 916. We shall respond to you within 14 working days via email or telephone.




Once a purchase is made via Herbal Senses online retail, it is strictly non-cancellable, non-exchangeable and non-refundable.

IMPORTANT : Please re-check the product(s) ordered and the address of delivery stated before finalizing your online purchases.

Herbal Senses online retail purchases received after 8am will be processed the following working day (Herbal Senses Company Limited does not operate on Saturdays, Sundays and public holidays).

All deliveries of Herbal Senses retail products should reach online shoppers address within 3-4 working days in Hong Kong and Macau . (Free delivery for purchases of HKD$300  total value and above, where else delivery cost will be charged at actual cost subject to courier service provider.

For deliveries returned to Herbal Senses Company Limited due to shopper’s non-responds to the courier deliver attempts, will be charged for the processing and re-delivery fees, even if the initial delivery was free.

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